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Arun Prasath.D

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PERSONAL INFO

FULL NAME

Arun Prasath

BIRTH PLACE

Coimbatore, Tamil Nadu, India

Age & DOB

27 years (15th March 1987)

CONTACT NO

+91-9894359055

MAIL ID

arunprasathstyre@gmail.com

Languages Known

Tamil, English, Malayalam, and Telugu

Objective

To pursue a challenging career, that concern will utilize my skills and will enable me to utilize my knowledge of expertise.

Arun Prasath

curriculum vitae

Education

Master of Business Administration (Project Management)

Bharathiyar University, Coimbatore

2010 – 2012

 

B.E (Electronics and Communication)

Sri Ramakrishna Engineering College, Chennai

2004 – 2008

 

HSC

Chinmaya Vidhyalaya Matriculation Hr. Sec. School, Coimbatore

2004

 

SSLC

Chinmaya Vidhyalaya Matriculation Hr. Sec. School, Coimbatore

2002

 

CAREER FEATURES

Amulya InfoTech, Pvt. Ltd Coimbatore, India. (www.actsupport.com)

Systems Engineer-From April 12th 2010 to Aug 10th 2011
Key Roles & Responsibilities - Windows Server Administration, Customer Relations and Client Communication.

Worked with windows server for various clients from US. The main responsibilities are to maintain good customer relationship for these clients, to resolve all queries and to main the good client relationship for the company.

KG Information Systems Private Ltd, Coimbatore, India. (www.kgisl.org)

Senior Process Associate-October 1st 2009 to April 9th
Key Roles & Responsibilities - To make sure the store is meeting the targets and earning profits.

Worked as a outbound agent for telemarketing process for the company

Sutherland Global Services, Chennai, India. (www.sutherlandglobal.com)

Technical Support Engineer-June 04th 2008 to August 28th 2009
Key Roles & Responsibilities - Inbound Technical support for the Client DELL Computers
  • Trouble Shooting Computer over phone for Desktops and Laptops
  • Expertise in Customer Satisfaction

Professional Experience

DCIS India (P) Ltd. Coimbatore (www.dcis.net)

Assistant Manager-From Jan 2 2012 to Feb 07 2015
Key Roles & Responsibilities - Team Management, Head of Recruitment, Training and Quality

Recruitment : Handling the recruit team to hire inbound and outbound agents for the sales department. This involves deciding the CTC and date of joining for the new hires. The sales recruitment team will be directly report to me.

Training : Handling the training team to train new hires and to conduct continuous training for the existing inbound and outbound agents.

Quality : Handling the Quality team to monitor all the inbound and outbound calls. The quality team is a 8 member team which monitors all the calls and report to me directly. These quality reports are analyzed by me for any training and further necessary actions.

Contact